Terms of Service

These Terms govern use of the Hoard service ("Hoard", "the Service", "we"), operated by Raimundo León Oliva, a natural person resident in Spain, whose full identification details appear in the Legal Notice. You can reach us at [email protected].

By ticking the acceptance box, creating an account or using the Service you accept these Terms and confirm you have read the Privacy Policy. If you do not agree, do not use the Service. We record the date and the document version you accepted; you may ask us for that record at any time.

1. What these Terms cover

They cover the managed service we operate at hoard.services and api.hoard.services. Hoard's software is open source and you may run it against your own server: that use is not governed by these Terms but solely by the AGPL-3.0 licence (section 14).

2. What Hoard is

Hoard syncs and versions video game save files. The desktop application (and, optionally, the CLI and a background service) detects save folders on your machine, produces content-addressed snapshots (SHA-256), encrypts them in transit, uploads them to storage in the European Union and lets you restore previous versions on any of your devices.

Alongside sync, the Service includes ancillary features that may change or be withdrawn: Hoard Screen, an overlay that shows panels on top of your game; playtime tracking per game and day, and the yearly recap built from it; notifications, and the library with cover art. The Service is not affiliated with any game publisher, platform or store.

3. Acceptance, version and changes

The version of these Terms in force is the one carrying the last-updated date at the top of this page. We may amend them to reflect changes in the Service, in the law or in our providers.

Material changes will be announced by email and in the application at least 30 days before they take effect. If you do not accept them you may cancel and export your data before that date at no cost; if you are a paying subscriber we will refund the unused pro-rata share of the current period. Using the Service after the effective date constitutes acceptance. Minor changes (corrections, clarifications that do not alter your rights) may apply immediately.

4. Account and eligibility

To use the Service you must be at least 16 years old, or the minimum digital-consent age in your country if higher. You are responsible for keeping your credentials secure and for all activity under your account; tell us immediately if you suspect unauthorised access.

One person may hold only one free account. Accounts are personal and non-transferable: you may not share or assign them.

5. Plans and limits

The limits in force for each plan are published on the pricing page; those below are the ones applicable on the date of this document and may be updated under section 3.

Exceeding transfer limits deletes nothing: the Service simply asks the application to wait and resume later. The Free plan is offered as is, with no service-level commitment whatsoever.

6. Prices, payments and taxes

The Pro plan is paid, billed monthly or annually on a recurring basis. Prices shown to consumers in the European Union include applicable taxes.

Payments are processed by Polar Software Inc. as Merchant of Record. Polar charges you, issues the invoice, settles VAT and handles refunds, and its purchase terms are presented to you at checkout. We never see or store your card details. We may change payment provider on notice under section 3.

7. Cancellation, refunds and withdrawal

You can cancel your subscription at any time from the Account section, with no explanation and no penalty. Cancellation takes effect at the end of the period already billed: you keep Pro until that date and then move to Free automatically.

As an EU consumer you have a 14-day right of withdrawal from purchase. By starting to use the Service within that window you expressly request its immediate performance and acknowledge that you lose the right of withdrawal once the Service has been fully supplied for the period purchased. If you withdraw with the period started but not fully consumed, you will be refunded the pro-rata share. Requests are handled through Polar; write to us if you need help.

8. Plan changes and downgrades

On upgrade, the new limit applies immediately. On downgrade (or when a subscription lapses) while storing more data than the target plan allows, we do not delete anything at once: we keep your previous limit for a grace period of 30 days so you can download, export or trim whatever you want to keep. The application shows the countdown. After that, the new plan's limit applies and section 9 comes into play.

9. Automatic storage management

So your account does not lock up when it fills, the Service automatically deletes older versions once your usage crosses a threshold of your plan's limit (80% on Free, 90% on Pro). This automatic cleanup:

• never deletes the most recent version of a game;
• never deletes versions you have pinned;
• keeps a minimum number of versions per game (1 on Free, 5 on Pro);
• starts with the oldest and largest versions, and with the games hoarding the most history;
• does not run below the threshold: nothing at all is deleted there.

You may also set your own cap on versions per game. By accepting these Terms you expressly authorise this automatic deletion. It is your responsibility to watch the available space, which the application shows at all times, and to keep your own copy of anything you consider irreplaceable (section 17).

10. Your content

The data you upload — save snapshots, game names, labels and metadata — is and remains yours. You grant us only the limited, non-exclusive, worldwide, revocable licence needed to store, transmit, compress, deduplicate and restore it, for the sole purpose of operating the Service. That licence ends when you delete the content or the account.

We do not sell your content, do not share it with third parties except where legally required, do not use it for advertising and do not use it to train artificial intelligence models. You can export or delete it at any time from your account.

You warrant that you have the right to upload what you upload and that it infringes no third-party rights. The Service is meant for save data: it is not general-purpose file hosting.

11. Acceptable use

You agree not to use the Service to:

• upload illegal content, content infringing third-party rights, or anything other than legitimate save data;
• distribute malware, or material that is abusive, defamatory or invasive of another person's privacy;
• circumvent technical protection measures, anti-cheat systems or third-party platform restrictions, or gain unfair advantage in online or competitive games;
• access or attempt to access accounts, data or infrastructure that are not yours, or probe or test the Service's security other than through section 16;
• overload the infrastructure, bypass published quotas, or automate the Service beyond what our own clients do;
• share one account between several people, or create multiple free accounts to multiply the limits;
• resell, sublicense or rehost the managed service without written authorisation (self-hosting the open source software is allowed and welcome: section 14);
• use Hoard Screen to capture, display or distribute third-party content without permission, or in any context where screen capture is prohibited.

We may suspend or limit accounts that breach these rules, with prior notice where reasonable and without it where there is immediate risk to other users, to the infrastructure or to us.

12. Content takedown

If you believe content hosted on the Service infringes your rights, write to [email protected] with the subject "Content takedown" and include: your contact details, identification of the content, an explanation of the right infringed, and a good-faith statement that the claim is truthful. We review such requests promptly and, where warranted, remove or block access to the content and inform the affected user, who may respond. Manifestly unfounded or abusive claims may be rejected.

13. Intellectual property

The Hoard mark, logo, site design and copy are the operator's property and are not granted along with the software licence. Client and server source code is available under AGPL-3.0 on GitHub.

The application uses a save-path catalogue derived from the Ludusavi manifest, whose data comes from PCGamingWiki and is distributed under the CC BY-NC-SA 3.0 licence. That catalogue remains subject to its original licence and is not covered by the licence of the rest of the software.

14. Open source and self-hosting

You may self-host the Hoard server with the same binary that powers our cloud. In that case these Terms do not apply to you: your use is governed by AGPL-3.0, the software is provided with no warranty of any kind, we provide no support and accept no responsibility for its operation, and you are the controller of the data you host, including anyone else's.

15. Availability and maintenance

We make reasonable efforts to keep the Service available, but we do not guarantee uninterrupted availability and make no contractual uptime commitment. We may carry out maintenance, scheduled or not, and will give advance notice of scheduled work likely to cause disruption.

We may modify, limit or withdraw ancillary features. If we withdraw a significant feature of the paid plan we will notify you under section 3 and you may cancel with a pro-rata refund of the unused period.

16. Security

We apply reasonable technical and organisational measures, described in the Privacy Policy. If you find a vulnerability, report it responsibly under our disclosure policy: do not publish the flaw before we can fix it, and do not access other people's data. We will not pursue anyone researching in good faith within that policy.

17. Backups

Hoard keeps copies of your saves in the cloud, but it is not a replacement for your own backup. We do not warrant that restored data will be identical in every respect to the original, particularly for games with hardware-encrypted saves, saves tied to a platform account, or games that rewrite their files while syncing. Check critical files before resuming play and keep your own copy of anything irreplaceable.

18. Suspension and termination

We may suspend or terminate your access if you breach these Terms, if your use harms the infrastructure or other users, or if the law requires it. Where the cause is not attributable to you, we will give reasonable advance notice and let you export your data; if you were a paying subscriber we will refund the unused pro-rata share.

You can delete your account at any time from the Account section. Deletion opens a 30-day grace period during which you can reactivate it; after that, your snapshots and metadata are permanently and irreversibly erased.

19. Warranties and limitation of liability

The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose or freedom from error.

Nothing in these Terms excludes or limits our liability for wilful misconduct, gross negligence, death or personal injury, nor any of your mandatory consumer rights. Outside those cases, and to the extent permitted by law, our total aggregate liability for any claim relating to the Service is limited to the amount you have paid for it in the twelve months preceding the event giving rise to the claim, or to EUR 50 if you have paid nothing. We are not liable for lost profits or indirect damage.

20. Force majeure

We are not liable for failures caused by events beyond our reasonable control: prolonged infrastructure-provider outages, network failures, disasters, conflicts, acts of authority or large-scale cyberattacks.

21. Assignment, entire agreement and severability

You may not assign your position under this contract without our consent. We may assign it in case of a business transfer, on prior notice and without diminishing your rights; if that does not suit you, you may cancel with a pro-rata refund. These Terms, together with the Privacy Policy and the Legal Notice, constitute the entire agreement between the parties regarding the Service. If a clause is held void, the rest remains in force.

22. Governing law and complaints

These Terms are governed by Spanish law, without prejudice to the mandatory protection afforded by the law of your habitual residence within the European Union. If you are a consumer, you may bring proceedings before the courts of your domicile.

Before going to court, please write to us: almost everything is resolved by email. For online disputes, the European Commission provides a resolution platform at ec.europa.eu/consumers/odr.

23. Contact

Any question about these Terms: [email protected]. Full details of the provider appear in the Legal Notice.